This policy explains how booking deposits, program payments, cancellations and refunds work at Neos Functional Medicine Inc. Please read it before you book or enroll.
Free health analysis call and booking deposit
The introductory health analysis call is free. Some appointments may require a deposit to hold your time. If a deposit is required, you will see it when you book.
- You attend and we do not move forward together. Your deposit is refunded in full, so the call costs you nothing.
- You attend and enroll in a program. Your deposit is applied toward your next payment.
- You cancel or reschedule less than 24 hours before your visit, or do not attend. Your deposit is not refundable.
To cancel or reschedule, use the cancel or reschedule link in your booking confirmation. Changes made at least 24 hours before your appointment keep your deposit refundable.
Program payments
Program details and fees are provided to you before you pay. Enrollment is complete once you have paid and signed your patient forms. At that point your program has started: labs are ordered and your care plan begins.
Program refunds
You may cancel for a full refund only if all of the following are true:
- You cancel within 24 hours of your payment.
- You have not yet signed your patient forms.
- Nothing has been ordered for you yet, such as labs or medications.
Once 24 hours have passed since your payment, your forms have been signed, or anything has been ordered for you, program fees are not refundable, except as described in our 30 day guarantee below.
Our 30 day guarantee
If within 30 days of your intake visit we have not given you clear answers about what is driving your symptoms and a written plan of care, you may request a refund of the program fees you have paid. Send your request in writing to [email protected] within 30 days of your intake visit. Amounts you paid directly to outside laboratories or other outside vendors are not covered by this guarantee.
Outside purchases
Supplements ordered through our third party dispensary, and any services billed directly by outside laboratories or vendors, are governed by those companies' own policies.
How to request a refund
Email [email protected] with your name and the reason for your request. Approved refunds are returned to the original payment method.
Questions about a charge
If you have a question about any charge, please contact us first at [email protected] or (305) 330 3292. We will review it with you and work to resolve it.