This privacy policy ("Privacy Policy" or "policy") sets out how Neos Functional Medicine Inc. (herein the "Company," "we," "us," or "our") uses and protects any information that you give while using www.Neosfm.com (both collectively and individually referred to herein as this "website" or "site"). The privacy of our visitors is important to us. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This version and last update of this policy have been effective since the date listed at the top of this policy.
Information we may collect
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to booking appointments, surveys, and any offers or giveaways.
- Any information you may send, post or deliver to us, either electronically or otherwise, regardless of whether we have committed not to collect it as part of our standard practices under this policy.
What we do not collect
Our standard practices include using secure third party payment processors for any online payments to us. For this reason, and for the benefit of your privacy and security, we do not collect any of the following information:
- Credit card or debit card numbers, except for the last four digits of them, which may be collected by us to provide you with any refund, if available, to verify your status as an adult, and for transaction verification purposes.
- Bank account information.
- Social security numbers or tax identification numbers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- We may use the information to improve our services.
- We may periodically send promotional emails about new services, educational content, or other information which we think you may find interesting, using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
- We may contact you by email, phone, text, fax, or mail.
- We may use the information to customize the website according to your interests.
- With your written permission, we may also use your information that you have delivered to us as a testimonial quote for our marketing our products and services, which testimonial may include your first name and last initial, your first and last name, your state, province, or country of residency, and a photo of you; as long as we do not grossly and negligently misrepresent your original information you have provided and do not violate the terms of this Privacy Policy as to you, you hereby grant to us the right thus limited to edit the words or phrases you have provided us in the testimonial we may use.
Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online, including our use of secure third party payment processors. Any of your information collected by these secure third party processors is subject to their own privacy policies, not ours; therefore, you and we hereby agree that we will have no liability in connection with the actions or inactions of these processors.
Our pledge to you
We will not sell, lease, or distribute your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. We love our visitors and subscribers, and we will not sell or rent your email address or any other information to any third parties.
How we use cookies
We use cookies and similar technologies to run this website, remember your preferences and, only if you allow it, to understand how the site is used and to measure our advertising. When you first visit, a banner lets you accept all cookies or keep only the necessary ones, and you can change your choice at any time with the Cookie Settings link at the bottom of every page. Details are in our Cookie Policy. You can also block or delete cookies in your browser settings, though some parts of the site may not work as intended.
Advertising
Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. We may use advertising service vendors to help present advertisements on the website. These vendors may use cookies, pixels, bots, tags, web beacons, or similar technologies to provide you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, to determine whether you have seen a particular advertisement before, and to avoid sending you duplicate advertisements. In doing so, these vendors may collect non personal data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, pixels, bots, tags, web beacons, or similar technologies by these advertising service vendors is subject to their own privacy policies, not ours; therefore, you and we hereby agree that we will have no liability in connection with the actions or inactions of advertisers or vendors.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
If at any time you would like to opt out, please contact us by email at [email protected] including the words "opt out" in the subject line. If at any time you believe that any information we are holding on you is incorrect or incomplete, please contact us at the same email address including the words "contact info correction" in the subject line. If at any time you no longer want to receive emails similar to those you are receiving from us, you may unsubscribe using the "unsubscribe" link or button at the bottom of our email messages or, if you prefer, you may unsubscribe by contacting us at the email address above including the word "unsubscribe" in the subject line. If you choose to unsubscribe, we wish you all the best, and you are welcome to re subscribe at any time.
Opting out and managing your information with us
You may choose to stop the collection or use of your personal information by opting out at any time as provided here.
Text messaging
If you give us your mobile number and agree to receive text messages, we may text you about appointments, your care and, if you opt in, updates from the practice. Message frequency varies, and message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent will not be shared with any third parties.
Health information
Health information you share with us as a patient is protected health information. It is handled under our Notice of Privacy Practices, which you receive when you become a patient, and is not used for marketing without your written authorization.
Communications and other privacy matters
You consent to communicating with us through email, including without limitation the exchanging of documents as attachments to email communications. You understand that such communications may include information that we or you consider private, and that not all computer networks are necessarily secure. You agree to hold us harmless for any unintentional loss of or access to electronically exchanged and stored information. We reserve the right to amend this policy at any time. Some of the provisions of our Terms of Use and the patient enrollment forms you sign may affect your privacy; therefore, they are incorporated herein by reference.
Call recording and use restrictions
Some calls and visits may be recorded for internal quality assurance, training, and documentation purposes. If a call is being recorded, we will tell you at the start of the call, and you may ask that it not be recorded. All recordings are handled in compliance with applicable privacy laws. Recording, filming, or distributing any session by participants is not permitted without prior written consent from Neos Functional Medicine.